Study Plan
Your course material will cover a wide variety of topics and subject.
You need no formal qualifications in order to take this course. As a self-contained training course it is designed to teach you all you need to know about effective business communication. Each new study topic adds to the knowledge you have already gained, allowing you to learn at your own pace and in a logical way.
- Face-to-Face contact
- Dealing with awkward customers
- Complaints policy
- Dos and don'ts of complaint handling
- Is the customer always right?
- Person-to-Person contact
- Recruitment
- Interviewing
- Contract of employment
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- Personnel file
- Data protection
- Job description
- Health and safety
- Staff security
- Work breakdown
- Structure
- Choosing your team
- Recording the information
- Who does what?
- Listening skill
- Letter writing
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Read the .
Study Details
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Each new study topic adds to the knowledge you have already gained, and you should be able to complete the entire course within approximately 80 hours of study.
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| 3 months |
6 hours |
| 6 months |
3 hours |
| 12 months |
1 hour |
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| Exams |
Assignment taken at home |
| Entry Requirement |
none |
| Study Hours |
80 hours |
| Quality Materials |
Yes - written by industry expert |
| Number of Units |
1 |
| Number of Assignments |
5 |
Our Executive Office Skills EDI Certificate material is written by experts.
Read .
Our Tutors
We recognise that expert support and guidance is vital in helping students succeed, and your Home Learning College Tutor is dedicated to helping you achieve your goals.
When you enrol you are assigned a personal Tutor, an expert in their subject area who is trained to support and coach you throughout the duration of your studies. Tutors are recruited, employed and trained by Home Learning College, ensuring that students have access to the best quality support and tuition available.
You will have unlimited access to your personal Tutor via phone, post or online. From the day you enrol, we are committed to helping you successfully complete your course – and take the next step.
Student Community
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Once you're a member of our Virtual Learning Community you can tap into a great deal more – anywhere and anytime:
Our unique Virtual Learning Community delivers a more involving study experience and greater student success rates. Once registered you'll be able to:
- Meet and chat with any of our 65,000 students
- Participate in online discussion boards
- Set up and manage your own Personal Study Area
- Interact with your Tutor
- Access your assignments and course materials
- Participate in interactive quizzes and e-assessments
- Watch video-casts and download online tutorials
- Access a library of user generated content
- Access additional learning tools
- Access anywhere 24 hours a day
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Take a tour of our unique Virtual Learning Community.
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Home Learning College is the only vocational home study provider within the UK to offer students an interactive online community. Access to our Virtual Learning Community means that you’ll have all the flexibility and benefits of studying from home whilst ensuring that you are never actually studying alone.
Careers
At the end of your Home Learning Course, and with the qualification you want under your belt, the door to a new career is close at hand.
When you have completed your office management course you will be ready to apply for a position as a general or executive office administrator. As well as offering plenty of variety and challenge, you could earn up to £24,000* per annum.
Alternatively, you may decide to use your training and office management qualification as the stepping stone to a more specialist career - in personnel, for example, or customer care, or project management.
*Source: Hays
Example Roles
Office Administrator
£15,750
Source: My Salary |
Customer Service Assistant
£12K-£18K
Source: Careers Advice - Direct Gov |